Success at work often depends on how messages are delivered as much as what is said. This course develops skills in diplomacy and tact to handle difficult conversations, provide feedback, and maintain professionalism in challenging situations. Participants will learn how to balance assertiveness with sensitivity, adapt communication styles, and build trust through respectful dialogue. Role-playing exercises will provide opportunities to practice real workplace scenarios. By the end, you’ll be better prepared to navigate sensitive issues, resolve conflicts constructively, and communicate with confidence and credibility.

• Contact:
  MEA Training Support