Understand the customer experience through their eyes, learn the eight critical C.U.S.T.O.M.E.R. steps and explore excellence in service through standards.

Keeping a customer is easier than finding a new one.

Customer service is a key factor in today’s brand-central market. When customers like your service, they’ll let you know. And when they don’t like it, they’ll let everyone else know.

Learn the key skills needed to build a loyal customer relationship in “Best In Class Customer Service”. This workshop will teach you to understand the customer experience through the eyes of the customer, learn the eight critical C.U.S.T.O.M.E.R. steps and explore excellence in service through standards set by “Best-in-Class” organizations. Whether you’re on the phone or in the boardroom, you’ll walk away with an actionable “best in class” plan for your organization.

Learning Objectives

• Discuss the communication process and recognize barriers that get in the way
• Identify and demonstrate techniques for overcoming barriers
• Understand and self-assess each component of the communication process including: style, non-verbal behaviors, sending a clear message and active listening
• Gain skills to listen more effectively, especially in stressful situations where heightened emotions can get in the way
• Create an action plan to apply techniques in the workplace for communication success

Who Should Attend

• Those who provide service internal/external over the phone
• Receptionists
• Admin Assistants
• Technical Help Desk
• Inside Sales
• Customer Service Reps
• Targeted Departments with high levels of internal service

Fee 

Fees vary based on membership tier. Sign in for your pricing.

Meal Accommodations

For in person sessions, morning beverages, snacks, assorted sodas, and a bagged lunch will be provided.

• Contact:
  MEA Training Support