Gain the skills and confidence to turn challenging customer interactions into opportunities for trust and loyalty. This interactive session equips you with practical emotional intelligence tools and proven de-escalation strategies to stay calm under pressure. You’ll learn to recognize emotional triggers, apply the QTIP model (“Quit Taking It Personally”), and communicate with empathy and professionalism. Walk away with an action plan to manage difficult conversations effectively—while protecting relationships and strengthening your organization’s reputation.

Companion Class: Creating Exceptional Customer Experiences

• Contact:
  MEA Training Support