Delivering great service isn’t just about solving problems—it’s about creating lasting impressions. This dynamic session helps you develop the mindset and communication skills that transform ordinary interactions into memorable customer experiences. Through engaging discussions and hands-on activities, you’ll learn to apply a guest-centric approach, use positive language to build trust, and show genuine empathy and active listening. Discover how your attitude, tone, and attention to detail impact loyalty and success—and leave with practical strategies to elevate every customer encounter.

Companion Class: Handling Difficult Customer Situations with Confidence

• Contact:
  MEA Training Support