Every workplace has challenging personalities—but your response determines the outcome. This engaging session helps you recognize what drives difficult behaviors and equips you with tools to handle them professionally and confidently. You’ll explore real-world examples, practice empathy-based communication, and learn strategies to defuse tension while maintaining control and composure. Through interactive discussion and reflection, you’ll discover how to reduce conflict, build understanding, and strengthen workplace relationships. Ideal for anyone who wants to turn frustration into cooperation and improve team dynamics through more effective communication.

Companion Class: Managing Emotions, Attitudes, and Conflict with Confidence

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  MEA Training Support