When emotions run high, strong leadership and calm communication make all the difference. In this dynamic course, you’ll learn how to manage your reactions, guide others through escalation, and transform conflict into collaboration. Using practical tools like the Hostility Curve and a 4-Step Conflict Resolution Model, you’ll practice responding with empathy and professionalism under pressure. Gain insight into self-talk, emotional triggers, and mindset management while developing confidence to navigate tough conversations. Perfect for professionals seeking to lead with emotional intelligence and strengthen relationships—even in the most difficult situations.

Companion Class: Understanding and Working with Difficult Behaviors

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  MEA Training Support